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Customer First - Diamond Service System
The Haobo Window Control Diamond Service System has transformed the service delivery personnel from the traditional individual departmental roles to comprehensive roles centered on meeting customer needs. This has enabled a highly efficient and high-quality operation of the front-line team as a collaborative unit, thereby
more business value for customers.
Customer Representative
- AR -
Project Manager
- TS -
R&D Plan Provides
- SR -
Delivery Representative
- FR -
Enabling Team
- ET -
AR -
Customer Representative
Follow up on the initial demand research until the overall plan is implemented.
TS -
Project Manager
Internally coordinate R&D resources, externally interface with departments such as customer technology, R&D, sales, and production.
SR -
R&D Plan Provides
Follow up on the initial demand research until the overall plan is implemented.
FR -
Delivery Representative
Develop efficient delivery plans, shorten the delivery cycle, ensure the fulfillment of the contract during the delivery period, and enhance delivery satisfaction.
ET -
Enabling Team
Based on the actual needs and current situation of the customers, we provide them with professional training, experience sharing and resource sharing.
